How can we help?
We usually reply within one or two working days. A member of our team answers you, not a bot.
Frequently asked questions
I paid but I don’t have my plan
Payments are confirmed within a minute or two. Reload Settings: your plan is shown at the top. If it still doesn’t appear after a few minutes, write to us and we’ll check it with the Stripe receipt.
I need an invoice
In Settings → Plan → “Manage subscription” you’ll find the billing portal with all your invoices to download. If you need to change your billing details (tax ID, address), you can do it there too.
I want to cancel or change my plan
You can cancel any time in Settings → Plan → “Manage subscription”. You keep the plan until the end of the paid period and it doesn’t renew.
I want to download or delete my data
In Settings → “Your data” you can download everything, and in “Delete account” delete it with everything in it.
An AI answer is wrong
Tap “Report answer” under it: it reaches us with its context. If you want to tell us more, write to us here.
The Bluetooth OBD reader won’t connect
It works in Chrome or Edge (Android, Windows, Mac) with ELM327 Bluetooth LE readers. On iPhone the browser doesn’t allow Bluetooth: use a photo of the reader’s screen instead.